Customer Service

Contact Us

Your feedback is important to us! We welcome you to contact us with your comments, questions or concerns.

3611 NE 68th St.
Vancouver, WA 98661-1371

Toll Free: (877) 356-0010
Fax: (360) 566-1380
Email: orders@archcrafters.com

Shipping Time

We ship using USPS first class mail. The following timeline should be expected:

Box receipt: 3-5 days
Return box to factory: 3 days
Fabrication of insoles: 6-8 days
Return shipment: 3 days

Guarantee

All products carry a 45 day money-back guarantee. Shipping charges are not included in refund policy. Items must be returned 45 days of ship date.